Please check the allocations scheme (opens in new tab) , Priority target groups (section 205, page 32) and Ex-service personnel (section 229, page 35).
The Cobseo (The Confederation of Service Charities) Housing Cluster (CHC) helps former service members find suitable housing across the UK. They work to bring together different veteran housing services and create clear pathways to permanent homes for those in need.
Additionally, Shelter England can provide expert advice on matters to do with housing and homelessness to those with complex situations.
Veterans' Gateway
Veterans' Gateway is a new service that brings together all members of the Confederation of Service Charities (CHC) into a single service.
Provided by Cobseo in partnership with The Royal British Legion, Shelter and Connect Assist, its main aim is to make accessing the services of those charities easier through a telephone helpline open seven days a week, 24 hours a day.
It may be that a CHC member can provide a housing intervention that negates the need to consider a rent bond or rent deposit. Visit the Veterans Gateway website.
Veterans' Gateway direct telephone number is 0808 802 1212. You can also text your details to 81212 to request a call back. Alternatively on the website you can use live chat to speak to a member of the support team. This service is available 24 hours a day, every day.
Services provided by members of the CHC
- Supported accommodation - providing temporary accommodation for veterans, with support
- Long term housing - providing settled accommodation for veterans, with or without support.
- General needs - Unsupported housing for members of the ex-Service community unable to buy or rent on the open market. Tenants will usually be self-sufficient, but may need to avail themselves of some of the floating support listed. Some adapted properties may be available or adaptations arranged as necessary
- Floating support - Services delivered by visiting workers to people in their own homes to help people maintain their settled accommodation.
- Outreach services - Covering work with rough sleepers or people in temporary accommodation to help them access more settled accommodation and any support needs
- Day centres - The provision of activities and support to homeless and vulnerably housed people. (Also called by some providers 'drop-in' facilities).