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Accessibility

Read our accessibility statement.

Accessibility statement for Tower Hamlets Homeseekers website

This accessibility statement applies to www.thhs.org.uk

This website is run by the London Borough of Tower Hamlets.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact HOInformationChangeManagement@towerhamlets.gov.uk
We will consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact

HOInformationChangeManagement@towerhamlets.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us and our partner organisations

Technical information about this website’s accessibility

The London borough of Tower Hamlets is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

PDFs and other documents

Our PDF's meet the accessibility standards, with the exception of those published before 23 september 2018.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How accessible this website is

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300 per cent without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

  • You can select the Accessibility option to change the font size to large or extra-large without the text spilling off the screen.
  • WCAG success criterion 1.4.10: Reflow can be met by using the Mobile website view in the top navigation.
  • Our website makes use of embedded maps in several locations. We are not required to make these accessible as long as essential information is always provided in an accessible format like an address.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 13 December 2020. It was last reviewed on 12 October 2025.

Language translation

You can translate the language of this webpage into other languages by using any of the popular services from Google, Microsoft and Apple.

These are available for free, either as an "App" you download to your device, or as a web browser "plug-in" such as that offered by the Firefox browser: