To complete your application, you will need to provide:
Identification
For your children
- Full birth certificates for each child
For you and your partner (non-British nationals)
Each person must upload two different forms of ID
- a valid passport
- proof of immigration status (e.g. visa, EU settled/Pre-settled status)
For you and your partner (British nationals)
Choose any two of the following:
- Full birth certificate
- Medical card
- Marriage certificate
- Driving licence
- National Insurance card
- Valid passport
- Freedom Pass
Proof of your address (last 3 years)
Only the main applicant needs to provide this.
- A full month's recent bank statement (dated within the last three months) from the account where your wages or benefits are paid into
- A tenancy agreement or licence for your current home (if you have one)
- Two different documents for each year from the last three years (six documents in total).
Please ensure that:
- The documents are from different months within each year (e.g. one from March and one from October).
- The documents are of different types (e.g. one utility bill and one hospital letter).
- Each document clearly shows your name, address and the date.
Examples of acceptable documents include:
- Utility bills (gas, electricity, water)
- Council tax statements
- Bank or credit card statements
- Tenancy agreements
- Letters from official bodies (NHS, HMRC, DWP, etc.)
- Payslips or employment letters
- Insurance policy documents
- Invoices from online purchases
- Polling cards
- Medical letters
Other documents (if they apply to you)
You will also need to upload the following if they apply:
Pregnant
Upload your MAT B1 certificate
Shared custody of children or special guardianship?
Upload the legal custody agreement showing the child's main home or special guardianship order.
Separated or divorced
Upload your Decree Absolute, Final Order or legal separation document.
Changed your name
Upload the change of name document (deed poll).
Health issues affected by your housing
Upload medical documents like:
- consultant/hospital discharge letters
- reports from occupational therapists, social workers, etc.
- diagnosis letters (e.g. for autism or ADHD)
- GP records (you can get these free from your GP or the NHS app).
Important information
- You must upload your documents online. Do not send them by post. Documents sent by post will not be accepted or returned.
- Make sure all documents are valid and legible.
- You must have a valid email address as this is the only way we will contact you.
- After submitting your application, you will receive an email acknowledgement. Please check your inbox and junk folder regularly.
- If you contact us, always use the same email address you used to register your application.
- The demand for social housing in Tower Hamlets is very high.
- The council and its registered social landlord partners operate a housing register for those who are eligible.
- Most people who join the housing register will never be offered a social housing tenancy. Even if you qualify, you may have to wait a long time.
- We strongly advise that you look at all other housing options. For most people, the most realistic option is in the private rent sector.
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